Privacy Policy

Introduction to Our Privacy Policy

At Toys From The Heart, based in Los Angeles, California, we are committed to protecting your privacy and ensuring transparency in how we collect, use, and safeguard your personal information. Our mission is to create meaningful employment opportunities for special needs individuals by crafting handmade, custom toys that bring joy to children and families while providing dignity and purpose to our talented artisans. This Privacy Policy outlines our practices regarding data collection and use on our website at toysfromtheheart.com. We believe that privacy is a fundamental right, and we are dedicated to maintaining the highest standards of data protection in accordance with applicable laws including GDPR and CCPA.

Information We Collect and How We Use It

We collect information to enhance your experience with Toys From The Heart, process your custom toy orders, and support our mission of empowering special needs individuals through meaningful work. The information we gather helps us understand your preferences, improve our services, and communicate with you about your purchases and our community initiatives.

• Information You Provide Directly: This includes your name, email address, mailing address, phone number, payment information, and any customization requests or preferences you share when placing orders for our handmade toys.
• Information Collected Automatically: When you visit our website, we automatically collect technical data such as your IP address, browser type, operating system, pages visited, time spent on our site, and referring website. This information is collected through cookies and similar tracking technologies to enhance your browsing experience.
• How We Use Your Information: We use collected data to process and fulfill custom toy orders, send order confirmations and updates, respond to your inquiries, improve our website functionality and user experience, personalize your interactions with us, conduct marketing and promotional activities, analyze website performance, and support our mission of providing employment to special needs individuals.

Data Protection, Security, and Your Rights

Toys From The Heart takes your privacy and data security seriously. We implement comprehensive safeguards to protect your personal information from unauthorized access, disclosure, or misuse. You maintain control over your data and have specific rights regarding how your information is used and stored.

• Data Sharing: We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in processing payments, fulfilling orders, and delivering services, all under strict confidentiality agreements. We may disclose information when required by law or to protect our legal rights.
• Security Measures: We employ industry-standard encryption protocols (SSL/TLS), secure payment gateways, firewalls, and regular security audits to protect your data. Our systems are designed to prevent unauthorized access, and we maintain strict access controls limiting employee access to personal information on a need-to-know basis.
• Your Rights: Depending on your location, you have the right to access your personal data, request correction of inaccurate information, request deletion of your data, opt-out of marketing communications, and data portability. To exercise these rights, please contact us using the information provided below. We will respond to all requests within 30 days.

Policy Updates and Contact Information

Toys From The Heart may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We encourage you to review this policy regularly to stay informed about how we protect your information. Any material changes will be communicated to you via email or prominent notice on our website, and your continued use of our services constitutes acceptance of the updated policy.

If you have questions, concerns, or requests regarding your privacy or this Privacy Policy, please contact us at privacy@toysfromtheheart.com or write to us at Toys From The Heart, Los Angeles, California. We are committed to addressing your privacy concerns promptly and transparently, and we welcome your feedback as we continue to improve our practices.